Refund Policy

At our company,

We take great care to ensure that all services, CDs, DVDs, and videos we sell are in good condition.
Everything we sell is fully guaranteed.
For merchandise such as CDs, DVDs, and videos, only defective items can be returned.

Regarding the provision of services, if the purchaser is no longer able to receive the service...

Refunds are possible if the reason is a change in circumstances. However, refunds will not be given after the service has been provided.

Defective products will be replaced with an accurate copy, if available.
If we are unable to provide a replacement, we will issue a refund for your purchase.
To initiate an exchange or refund, the buyer must contact us within 14 days of delivery.

You need to contact us.

The product must be returned in the same condition as when it was received.

To initiate a return, please use the email address you used at the time of purchase to send an email to the following address:

Please first send an email requesting an exchange or refund.

Please be sure to state the reason for the exchange or refund.

Then, place the product in a padded envelope and send it to the address below.

Please send it.
Please note that the shipping costs will be borne by the customer.

In the case of an exchange due to a defective product, the customer's postage costs will be reimbursed.
We will settle the payment when we resend the new product.

Exchanges will be for the same product.

All items are the customer's responsibility until they are returned to us.

To ensure arrival,
Please send all returns via registered mail.
If the product is clearly used or otherwise soiled after purchase,

We reserve the right to refuse returns.